What is included in the Free Plan?

A free plan with limited features, or a free trial for paid subscriptions.

Are monthly subscription payments refundable?

Monthly subscription payments are non-refundable once processed. You may cancel your subscription at any time. Cancellation will prevent future billing. No partial refunds will be issued for unused time within the current billing period.

What is the refund policy for annual plans?

If you cancel within 14 days of purchasing an annual subscription, you may request a full refund. After 14 days, annual subscription fees are non-refundable. Cancellation will stop automatic renewal for the next billing cycle.

Under what exceptional circumstances may refunds be reviewed?

Refunds may be reviewed outside of our standard policy in limited cases, such as: duplicate or accidental charges, billing errors caused by system issues, verified technical problems that prevent access to core chatbot features, or unauthorized transactions (subject to verification).

Are AI usage and conversation limit fees refundable?

Fees related to usage overages are non-refundable. Once AI processing has occurred, it cannot be reversed or refunded.

KOTRIP Support

Contact Support
If you need assistance, please contact our support team by email.
Email: support@kotrip.app

When contacting us, please include as much information as possible about your issue so we can help you quickly.

Account & Data
If you would like to delete your KOTRIP account or request assistance with your personal data, please contact our support team using the email above.
We will help you with your request and provide the necessary information about your account and data.

KOTRIP Pro
For questions regarding KOTRIP Pro, subscriptions, or purchases, please contact our support team.

Support Availability
We aim to respond to support requests as quickly as possible.Thank you for using KOTRIP.

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